Refund policy

Return & Refund Policy

Customer satisfaction is very important to us. We carefully inspect every order before shipment and are committed to providing quality products and reliable service.

Custom-Made Products

All products available in our store are produced on demand and made specifically for each customer after an order is placed.

Due to the personalized nature of our products, we do not accept returns, exchanges, or refunds for:

Incorrect size selection
Color or design preference
Buyer’s remorse or change of mind
Orders placed incorrectly by the customer

Please review all product details, sizing charts, and shipping information carefully before completing your purchase.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 7 days after delivery.

To process your request, please provide:

Your order number
Photos clearly showing the issue
A short explanation of the problem

After reviewing the issue, we will gladly provide either:

A replacement at no additional cost, or
A full refund to the original payment method

Refund Timeline

Once approved, refunds are typically processed within 5–10 business days. Processing times may vary depending on your financial institution or payment provider.

Order Modifications & Cancellation

Orders may be changed or canceled within 12 hours of purchase. After this timeframe, production may already be underway and changes may no longer be possible.

Shipping & Delivery Notes

We are not responsible for delivery delays caused by shipping carriers, weather conditions, customs processing, or incorrect shipping information provided during checkout.

Orders marked as delivered by the shipping carrier are considered successfully delivered.